Frequently Asked Questions
👟 Frequently Asked Questions — Brume Mode
How long does delivery take?
Order handling: 1–2 business days
Shipping time: 6–8 business days
Overall delivery estimate: 7–10 business days. For more details, see our Shipping Policy.
Do you provide free shipping?
Yes, we offer free shipping within the United Kingdom. For full information, check our Shipping Policy.
Where is your business located?
Brume Mode is based in the United Kingdom and serves customers across the UK.
What if my order arrives damaged or defective?
If you receive a faulty or incorrect item, we’ll replace it at no cost. Contact us within 30 days and follow our Return Policy.
Can I cancel an order after placing it?
Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.
What is your return policy?
We offer a simple, customer‑friendly return process. Details are available in our Return Policy.
When will I receive my refund?
Once your return is received and approved, refunds are processed within up to 7 business days depending on your payment provider. See our Refund Policy for more.
Do your products come with a warranty?
Yes, all purchases include a 30‑day warranty. More details can be found in our Return Policy.
How can I contact customer support?
You can reach us via our Contact Us page or email us directly at support@brume-mode.com.
Do you ship internationally?
Currently, we ship only within the United Kingdom.
Do you have a physical store?
No, we operate exclusively online. This allows us to offer competitive pricing and a wider product selection.
Can I place bulk orders?
Yes, bulk orders are welcome. Please contact our support team for arrangements.
How do I exchange a product?
For exchanges (size, color, or product), please follow the instructions in our Return Policy.
How can I track my order?
You can track your shipment through our Track Order page on our website.
Contact Information
Store Name: Brume Mode
Company name: Ahead of Ecom Limited
Company Number: 74730469
Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
E-mail: support@brume-mode.com
Phone: +1 (419) 984-9808
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond within 1–2 business days.
Last updated: November 30, 2025